Delete your RoofGo account

You can delete your RoofGo account yourself, in the app, at any time. If you cannot sign in, ask us by email instead.

In the app

• Sign in at app.roofgo.com/go/account (or open Account in the menu).
• To remove only yourself, choose Delete my account.
• If you own the company, choose Delete company account, or Transfer ownership to someone else first if the company should carry on without you.

Go to Account

By email

Send a request from the email address on the account to support@roofgo.co. We will confirm the request comes from you, and then delete the account within 30 days and email you when it is done.

Deleting your login

• Deleted: your login, name, email address, phone number, photo and password. You are signed out everywhere and can no longer sign in.
• Kept by your company: properties, estimates, notes and door statuses you created belong to the roofing company you work with. They stay with it and show “Former user”.
• An owner must transfer ownership or delete the company account before deleting their own login.

Deleting a company account

• Straight away: the subscription is canceled (any overage already used goes on a final invoice), everyone on the team is signed out, and homeowner links to your estimates stop working.
• After 7days: we permanently delete the company’s properties, homeowner details, estimates, door statuses, mailers, pricing, branding and team logins. If you asked by mistake, reply to the confirmation email before then.
• Backups: copies in database backups expire within 30 days after that.
• Kept: invoices and payment records, which Stripe and we must keep for tax law, and a record that the account was deleted and when.
• Download your data first from Account if you want to keep it.

Homeowners

If a roofing company added your details to RoofGo, ask that company to delete them. You can also write to us at support@roofgo.co and we will pass your request on and help the company act on it. More in our Privacy Policy.